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TERMS & CONDITIONS

Shipping
We ship via USPS, FedEx

We ship via:

USPS, FedEx

We process all orders in 24-48hrs from time of purchase. Orders are processed Monday-Friday. We offer USPS and FedEx shipping options for most items. Please select the desired shipping option at checkout. Please include your phone number with your order so the courier can contact you if needed. All shipping charges are calculated by weight and location.

For International Buyers: The shipping charge is based off the actual weight, size, and your location. The buyer is responsible for all brokerage fees or duty taxes. Octane Lighting is not responsible for any additional charges that may be required upon delivery. Please contact your local customs office for more questions regarding this. All orders must provide a phone number in case the courier must contact your for customs or delivery.

For general freight questions you can contact us through eBay messages - click here

Returns

How To Process A Return:

Returns must be processed with 30 days of purchase. Returns process is simple.

To process a return:

  • Go to your purchase history.
  • Find the item you purchased. To the right of the item there's a drop down menu with a "return this item" option.
  • Follow steps to print a return label from your printer. Package securely and Seal up the package and tape the label to the package and give the package to the shipping company.

If you do not or cannot use the eBay returns program, our mailing address is:

Octane Lighting Inc. 675 Cochran St., Simi Valley, CA 93065

If there is any defect in the product upon delivery, Octane Lighting is to be notified by the purchaser within 24 hours otherwise the product will be deemed to have been delivered in good order and condition. Warranty on all brand new products will be the manufacturer's warranty and at the manufacturers discretion.

The warranty does not apply:

  • In respect of any consumables or other consumables in respect of the product or any part of the product.
  • Where the purchaser is in breach of any of our terms and conditions.
  • Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.

We reserve the right to refuse any returns that:

  • Are incomplete or missing parts; or
  • Are not returned in their original packaging,
  • Product cannot be identified by product serial number,
  • Show signs of physical damage to the product or its packaging,
  • Do not include a valid Return Authorization Number on the shipping label,
  • Have an expired Return Authorization Number,
  • Purchaser fails to show proof of original purchase.
Feedback

1. What is feedback?

Feedback is your reputation on eBay. Each time you buy and sell successfully your trading partner can leave you feedback with a comment on how you conducted yourself during the transaction. Feedback is also the way you let other members know how you feel about your dealings with a particular member. Buyers can choose to leave sellers positive, neutral or negative feedback within 60 days of the transaction. Sellers can only leave buyers positive feedback.

Every eBay member has a feedback profile it includes a rating number in brackets, as well as comments from other members you've bought from and sold to.

2. Why is it important?

If you're a buyer, checking a seller's Feedback Profile before you make a bid is one of the smartest moves you can make. You can use feedback to help you trade safely on eBay by considering the following - Is the seller highly recommended by other buyers? Do they sell quality merchandise? How long have they been registered on eBay?

By leaving feedback, you as a buyer or seller will be exercising good business practices. You are encouraging the eBay community to grow and also you will earn positive testimonials yourself.

Note: If you are unsure of another members feedback you can send them an email with any questions.

3. How it works?

Whether you're placing a bid or you've successfully sold an item, reviewing your trading partner's feedback about previous conduct on eBay can give you a good idea of what to expect in the transaction.

The feedback rating system is easy. You receive:

  • +1 point for each positive comment
  • 0 points for each neutral comment
  • -1 point for each negative comment
  • A star icon for 10 or more comments

4. How to leave feedback?

  • After you make a sale or purchase, remember to leave feedback for the eBay member you traded with. This helps everyone in the community know what it's like to deal with that member and impacts the success and behavior of other eBay members. New members can't leave feedback until they've been an eBay member for 5 days; this is intended to make eBay a fun and safe place to trade. eBay has introduced the following restrictions on when Feedback may be left: o Buyers must wait three days before leaving negative or neutral Feedback. o Buyers must wait seven days before leaving negative or neutral Feedback for active sellers who have been registered for at least 12 months. o The period for buyers and sellers to leave Feedback has been reduced from 90 to 60 days after the transaction closes. ? Buyers must now complete a checklist of steps taken to resolve an issue before they can leave negative or neutral Feedback. This encourages communication with sellers.
  • To see a list of all the sales and purchases you still need to leave feedback for, go to My eBay and follow the instructions to leave a positive, neutral or negative feedback comment.
  • Always leave feedback within 60 days after the end of the listing. After 60 days, the item may be removed from eBay, and you'll no longer be able to leave feedback.
Five Star Feedback

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